Terms of Service: Shipping and Delivery

1. Shipment Contracts (Risk of Loss)

All purchases from The Friendsgiving Shop are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (e.g., USPS, UPS, FedEx). Under California Commercial Code § 2401, once the merchandise is handed to the shipping provider, the carrier becomes the party responsible for the safe delivery of the goods.

2. Shipping Estimates & Performance

Per California Business and Professions Code § 17538, we aim to ship all "in-stock" items within 10 business days of your order.

  • If we are unable to ship your order within 30 days (or the timeframe stated at checkout), we will notify you and provide an option for either a full refund or a revised shipping date.

  • We are not responsible for delays caused by the carrier, customs clearance, or incorrect shipping addresses provided by the customer.

3. Delivery Confirmation & Missing Packages

If a package is marked as "Delivered" by the carrier but you have not received it:

  • You must notify us within 5 days of the recorded delivery date.

  • While the risk of loss passes to the customer upon delivery to the carrier, we will assist you in filing a claim with the shipping provider.

  • We recommend customers select a shipping method with signature confirmation or insurance for high-value orders over $50.

4. Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address. Under California law, if an item is undeliverable due to an error on the customer's part, the customer may be responsible for the cost of re-shipping the item.

5. International Shipping (When Applicable)

For orders shipped outside the United States, the customer is the "Importer of Record" and must comply with all laws and regulations of the destination country. You are responsible for any duties, taxes, or customs fees.